I recently signed up for an account with Namecheap.com in hopes to transfer my domains over to you and use you as my only registrar. After all, their site is beautiful and easy to navigate. In addition, I hear their service is awesome. Boy oh boy, was I in for a surprise.
Accounts Page Problems
After spending a little time admiring the clean design of Namecheap, I was completely put off when visiting the accounts page. The page where customers will spend most of their time. It looks as if this page has been boxed up, placed in the basement and forgotten. This gives me the impression that NamCheap spends more time trying to get new customers and less time developing relationships with the customers they have.
Is this the site they want me to stare at when I am managing my domains? Really!? I’m sorry, but that 11px Tahoma font is not going to cut it. They should have stuck with the 13px Lucida Grande you used for the rest of your site.
In addition, the advertisements Namecheap places on the accounts page is quite annoying. They already have my money, why do they keep trying to up-sell me? Seems like Namecheap has been taking advice from GoDaddy. Probably not a good idea.
Here is a conversation we had about the ads.
I have yet to receive any further communication from @Namecheap.
If this is how Namecheap feels about its current customers, then it is not a relationship I want to be a part of. Who is in charge of customer relationship management (if anyone) anyway!?